Refund & cancellation policy
How changes, cancellations, service fees, and refund requests are handled.
Last updated: 2026
24-hour cancellation
Where a booking is eligible under applicable U.S. Department of Transportation rules — generally, tickets booked at least 7 days before departure — you may be entitled to cancel that ticket within 24 hours of booking for a full refund of the airline fare from the issuing airline or authorized provider. Eligibility, exact timing, and process depend on the airline or provider that issues your ticket. Contact us as soon as possible after booking if you need to cancel within this window so we can confirm eligibility and submit the request.
Airline fare rules govern tickets
Outside the 24-hour window, all changes, cancellations, credits, and refunds for the airline ticket itself are governed by the fare rules attached to that specific ticket and by the airline or authorized provider that issued it. Some fares are non-refundable; others allow changes for a fee plus any fare difference. Fare rules are shown before you complete payment — please review them, since we cannot override an airline's own fare conditions.
Our service fee
The BOOKTICKETS LLC service fee charged at checkout covers consultation, fare research, and booking assistance already delivered at the time of booking. It is generally non-refundable once your booking is confirmed, including in cases where the underlying airline ticket is separately refunded or cancelled by the airline, except where required by law or expressly agreed by us in writing.
How to request a change or refund
- Call +1 888-975-6814 or email leads@bookticketshub.com with your booking reference
- Tell us what you need — cancellation, date change, or refund inquiry — and we'll confirm what the fare rules on your specific ticket allow
- We'll submit eligible requests to the airline or authorized provider on your behalf and let you know the outcome
Processing time
Once an airline or provider approves a refund, funds are typically returned to your original payment method within 7–20 business days, depending on the airline's and payment processor's own timelines. We do not control this timing directly. If a refund hasn't appeared after 20 business days, contact us and we'll follow up on your behalf.