Refund & cancellation policy

Last updated: September 2026

The refund and change rules for your exact fare are shown on the review page and again in the Cancellation & refund and Changes boxes at checkout, before you pay. This page explains the general policy.

24-hour cancellation

If you book at least 7 days before departure, you can ask us to cancel within 24 hours of booking for a refund of the airline fare under U.S. Department of Transportation rules. Contact us as soon as possible inside that window — the airline processes the cancellation and the refund.

Airline fare rules

Outside the 24-hour window, changes, cancellations, credits and refunds for the airline ticket follow the fare rules of that ticket, set by the airline:

• Refundable fares can be cancelled before departure for a refund, sometimes minus an airline penalty. We show the penalty amount when the airline provides it.
• Non-refundable fares are not refunded by the airline if you cancel. Some government taxes may be refundable on an unused ticket.
• Changes may be allowed free, allowed for an airline change fee plus any fare difference, or not allowed at all.
• If the airline doesn't provide the rules for a fare, we tell you before you pay and treat it as non-refundable and unchangeable unless we confirm otherwise.

We cannot override an airline's fare rules.

Our service fee and the payment processing fee

Every price on our site includes our $25.00 service fee per booking and a payment processing fee of 2.9% of the total. Both are shown as separate lines before you pay.

Both fees are non-refundable once your ticket is issued, including when you later cancel a refundable ticket, except where the law requires a refund. If we cannot issue your ticket after you pay, you get a full refund of everything you paid, including both fees.

If the airline cancels or significantly changes your flight

Contact us. Under U.S. DOT rules, if an airline cancels or significantly changes a flight to, from or within the United States and you don't accept the alternative offered, you are entitled to a refund of the ticket. We'll request it from the airline for you, or help you rebook if you prefer.

Baggage and other extras

Bags, seats and other extras you buy directly from the airline after booking are paid to the airline. Refunds for them follow the airline's rules and are requested from the airline. BookTicketsHub does not charge for baggage. See our baggage guide.

How to request a cancellation, change or refund

1. Call BookTicketsHub support at +1 866-280-0227 or email info@bookticketshub.com with your booking reference.
2. Tell us what you need. We confirm what your fare rules allow and any airline penalty or fare difference before anything is changed.
3. With your approval, we submit the request to the airline and email you the outcome.

Because the ticket was bought through us, the airline usually refers changes back to us. You can still use the airline's website with your airline booking reference for check-in, seats and bags.

Refund timing

Once the airline approves a refund, it goes back to your original payment method (PayPal balance or the card used through PayPal), usually within 7–20 business days. If you haven't received it after 20 business days, contact us and we'll follow up.